Outage in Vonage

Service Issue in Voice TTS Platform

Minor
June 26, 2025 - Started about 7 hours ago
Official incident page

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Outage Details

Our monitoring system has alerted us to a potential service issue related to the standard TTS pricing. Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to affect the following products: Voice API: TTS We aim to provide an update on our investigation within 1 hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Latest Updates ( sorted recent to last )
IDENTIFIED about 3 hours ago - at 06/26/2025 07:37PM

The fix is still being implemented.

IDENTIFIED about 5 hours ago - at 06/26/2025 05:24PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 6 hours ago - at 06/26/2025 04:15PM

We are continuing to investigate this issue.

INVESTIGATING about 7 hours ago - at 06/26/2025 03:46PM

Our monitoring system has alerted us to a potential service issue related to the standard TTS pricing.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to affect the following products:

Voice API: TTS

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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