Outage in Vonage

Service Issue in Voice API platform

Resolved Minor

July 01, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We identified an issue causing call timeouts when connecting to In-App voice users. The issue has now been resolved. Calls to In-App voice users have been fully restored, and services are operating normally. The list of impacted services has been confirmed as follows: In-App Voice Voice API We will continue to monitor services during the next few hours and post updates should anything change.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/01/2025 04:23PM

We can confirm this problem has been resolved, and all services have been restored

The following services were impacted from [2025-06-24 15:15] UTC until [2025-07-01 13:19] UTC:

In-App Voice: Outbound calls to In-App voice users

Please let support@api.vonage.com know if you continue to experience problems with this.

MONITORING 10 months ago - at 07/01/2025 02:40PM

We identified an issue causing call timeouts when connecting to In-App voice users. The issue has now been resolved.

Calls to In-App voice users have been fully restored, and services are operating normally.

The list of impacted services has been confirmed as follows:

In-App Voice
Voice API

We will continue to monitor services during the next few hours and post updates should anything change.

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