Service Issue in WhatsApp Embedded signup flow

We can confirm this problem has been resolved, and all services have been restored

The following services were impacted from 2025-06-27 until 2025-07-03 11:43 UTC:

Embedded signup using Vonage Dashboard: Error - "We were unable to connect to Meta. Please try again later"
Hosted Embedded signup: Error - "The signup process failed with the following error: Internal Error"


Please let support@api.vonage.com know if you continue to experience problems with this.

We have implemented a fix for this issue.

Customers may have experienced errors when attempting to register their WhatsApp numbers via embedded sign-up or hosted embedded sign-up.

The list of impacted services has been confirmed as follows:

Embedded signup using Vonage Dashboard: Error - "We were unable to connect to Meta. Please try again later"
Hosted Embedded signup: Error - "The signup process failed with the following error: Internal Error"


We will continue to monitor services during the next few hours and post updates should anything change.

Hosted Embedded signup: We have implemented a fix for the Hosted Embedded sign-up flow, and customers should not see any further issues with this.

Customer Dashboard Embedded signup: We are continuing to work on a fix for this issue.
We will provide the next update within the next few hours or as soon as more information becomes available.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.
We will provide the next update within the next few hours or as soon as more information becomes available.

We are continuing to work with the Meta engineering team to implement a fix for the ongoing Embedded sign-up issues.
We will provide the next update within the next few hours or as soon as more information becomes available.

We are continuing to work on a fix for this issue.

Our monitoring system has alerted us to a potential service issue affecting the WhatsApp Embedded sign-up flow.

Users may experience below errors when attempting to register their WhatsApp numbers via embedded sign-up or hosted embedded sign-up.

Embedded signup: We were unable to connect to Meta. Please try again later.
Hosted Embedded signup: The signup process failed with the following error: Internal Error.

We are actively working with Meta Engineering teams to investigate and resolve the issues.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.