Outage in Vonage
Video Archive, Broadcast & Session connection Issue
Resolved MinorIncident Report
Our monitoring system has alerted us to a potential service issue with our platform.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to affect the following products: Video Archive, Broadcast
We aim to provide an update on our investigation shortly.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/11/2025 11:54AM
A small number of Archiving, Broadcast, and Session related API requests were impacted across the eu-central-1, us-east-1, and us-west-2 regions from 10:41:51 UTC to 10:43:38 UTC due to connectivity issues. Connectivity was restored in less than 2 minutes, but some customers may have experienced failures during this period.
INVESTIGATING
9 months ago - at 07/11/2025 11:40AM
Our monitoring system has alerted us to a potential service issue with our platform.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to affect the following products: Video Archive, Broadcast
We aim to provide an update on our investigation shortly.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
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