Service Issue in Platform affecting EU datacentre.

We can confirm this problem has been resolved, and all services have been restored.

The following services were impacted from [29-07-2025 08:01] UTC until [29-07-2025 09:26] UTC:

API requests handled by our EU Region were being rejected with HTTP 403.

Impacted Service-
SMS API
Voice API
Messages API

Please let support@api.vonage.com know if you continue to experience problems with this.

A post-mortem will be published in the next few days.

We have implemented a fix for this issue.

Customers in the EU region using our APIs may have experienced 403 errors from [29-07-2025 08:01] UTC until [29-07-2025 09:26] UTC


The list of impacted services has been confirmed as follows:

SMS API
Voice API
Messages API


We will continue to monitor services during the next few hours and post updates should anything change.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Our monitoring system has alerted us to a potential service issue with our platform. Some API requests handled by our EU datacentre are being rejected with HTTP 403.

We are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to affect the following products:

- Voice
- SMS
- Messaging
- Other API services which are processed in the EU datacentre

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.