Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Vonage

Service Issue in Platform affecting EU datacentre.

Resolved Major
July 29, 2025 - Started 9 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring system has alerted us to a potential service issue with our platform. Some API requests handled by our EU datacentre are being rejected with HTTP 403. We are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to affect the following products: - Voice - SMS - Messaging - Other API services which are processed in the EU datacentre We aim to provide an update on our investigation within 1 hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial
  • No credit card
  • 14-day trial
  • 2-minute setup
IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/29/2025 11:27AM

We can confirm this problem has been resolved, and all services have been restored.

The following services were impacted from [29-07-2025 08:01] UTC until [29-07-2025 09:26] UTC:

API requests handled by our EU Region were being rejected with HTTP 403.

Impacted Service-
SMS API
Voice API
Messages API

Please let support@api.vonage.com know if you continue to experience problems with this.

A post-mortem will be published in the next few days.

MONITORING 9 months ago - at 07/29/2025 09:55AM

We have implemented a fix for this issue.

Customers in the EU region using our APIs may have experienced 403 errors from [29-07-2025 08:01] UTC until [29-07-2025 09:26] UTC


The list of impacted services has been confirmed as follows:

SMS API
Voice API
Messages API


We will continue to monitor services during the next few hours and post updates should anything change.

MONITORING 9 months ago - at 07/29/2025 09:46AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 9 months ago - at 07/29/2025 09:05AM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 07/29/2025 09:00AM

Our monitoring system has alerted us to a potential service issue with our platform. Some API requests handled by our EU datacentre are being rejected with HTTP 403.

We are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to affect the following products:

- Voice
- SMS
- Messaging
- Other API services which are processed in the EU datacentre

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook