Service degradation of Voice Inspector, Video Inspector and Video Archive Inspector services

The incident impacting Video Inspector, Archive Inspector and Voice Inspector data has now been resolved.

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.

The issue has been fully resolved. Video Inspector, Archive Inspector and Voice Inspector data from the past 7 days (starting July 29th, 2025 at 20:00 UTC) has been successfully restored.

The tools are now functioning as expected.

Thank you for your patience.

Voice inspector data has been fully recovered from the past 7 days, starting from July 29th 2025 at 20:00 UTC. The tool is functioning as expected.

Restoration of data for the remaining tools is in progress.

We will continue to provide updates as more information becomes available.

Thank you for your continued patience and understanding.

Data for Video Archive Inspector, Video Inspector, and Voice Inspector from today at 6:00 AM UTC has been successfully restored. All related tools are currently functioning as expected for the new data.

The restoration of historical data from the past 7 days remains in progress and is anticipated to take approximately two days to complete.

We will continue to provide updates as additional progress is made.

Voice Inspector data from Today at 6:00 AM UTC has been successfully restored, and the tool is functioning as expected for newly generated data.

We continue working on restoring data for the Video and Archive Inspectors tools. This phase is expected to take approximately 1 hour.

Additionally, full restoration of data from the past 7 days is estimated to take a couple of days to complete.
We will share further updates as progress is made.

We have begun restoring affected tools, however, data remains unavailable. Our team is actively working toward full recovery and monitoring system stability.

We will provide further updates as progress continues

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified, and a fix is currently being implemented.

We appreciate your patience as our team works to resolve the problem. We will provide another update as soon as the fix is in place or if there are any changes.

We have been notified of potential degraded performance in Video Archive Inspector, Video Inspector and Voice Inspector starting at 07:00 UTC on August 5. Some users may experience slower response times or issues accessing the tools.

Our engineering team is actively working to restore full service.

Please reach out to support@api.vonage.com with any questions.