Outage in Vonage
Service Issue (Billing) in Platform
Resolved MinorIncident Report
Our monitoring has alerted us to a potential service issue with sending our billing platform. We are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/15/2025 10:29PM
This incident has been resolved
MONITORING
9 months ago - at 08/07/2025 12:11AM
Our team had identified a small number of customers who were likely double-charged for their WhatsApp usage. We have gone ahead and proceeded to refund the customers impacted. All customers with impacted quotas have been corrected now, and there should not be any service disruption observed.
We will continue to monitor the service during the next few hours and post updates should anything change.
IDENTIFIED
9 months ago - at 08/06/2025 06:24PM
The impact was confirmed as the following:
Starting from 2025-08-06 14:00 UTC, we have identified a small amount of customer impact and the fixes were implemented to restore the service for the affected customers.
We will continue to monitor the service during the next few hours and post updates should anything change.
IDENTIFIED
9 months ago - at 08/06/2025 04:48PM
Our monitoring has alerted us to a potential service issue with sending our billing platform. We are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details.
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