Service Issue: Voice API Talk (Text To Speech) Actions

Our investigation has concluded that no problem with any customer impact has occurred. We will therefore be removing this incident from our status page. Although we’re pleased that customers weren’t impacted, we regret any disruption caused by announcing this as a potential incident.

Customers experiencing any issues should contact support (support@api.vonage.com) so we can investigate immediately.

Our normal procedure in these circumstances is:
Refine our monitoring to minimise alerts for behaviour with no customer impact.
Identify any possible improvements for the resilience of internal systems.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

This issue has been resolved.

Some customers may have experienced the usage a different Text to Speech voice than the one explicitly configured. However, no Text to Speech requests failed to process during the impacted time.

Services were impacted from 2025-09-03 12:17 UTC to 2025-09-03 12:18 UTC.

We will continue to monitor the service during the next few hours and post updates should anything change.

Our monitoring system has alerted us to a potential service issue with our Voice API TTS(Text to Speech) platform.

Some customers may experience audio issues with non-SSML-supported Voice API Talk (Text to Speech) Actions in the USE1 region. We are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within one hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.