Outage in Vonage

Pakistan SMS - Degradation for Inbound SMS towards Pakistan Long Virtual Numbers & Short Code

Resolved Minor

September 07, 2025 - Started 7 months ago - Lasted 4 days
Official incident page

Incident Report

We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our Pakistan Long Virtual Numbers and Short Code. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Long Virtual numbers and Short Code. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/11/2025 12:28PM

It has been determined that this incident impacted a very limited number of customers, these have been contacted through their account managers and alternative solution has been provided for their cases, hence we are closing this incident.

If you have any further questions or concerns please contact support@api.vonage.com for further assistance.

INVESTIGATING 7 months ago - at 09/09/2025 03:24AM

Our carrier partner is still working to resolve the issue.

INVESTIGATING 7 months ago - at 09/07/2025 10:00PM

We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our Pakistan Long Virtual Numbers and Short Code. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Long Virtual numbers and Short Code.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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