Outage in Vonage

Quality Degradation to Verify Email Channel

Resolved Minor

September 11, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring has alerted us to a potential downstream service issue with our suppliers that may be impacting the Email channel of Verify API. The team is investigating the issue and we aim to provide an update on our investigation within 1 hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/11/2025 11:50AM

This incident has been resolved.

MONITORING 7 months ago - at 09/11/2025 11:22AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 months ago - at 09/11/2025 11:05AM

Our monitoring has alerted us to a potential downstream service issue with our suppliers that may be impacting the Email channel of Verify API.

The team is investigating the issue and we aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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