Outage in Vonage

Issues in Viber Messages API

Resolved Minor
September 11, 2025 - Started about 2 months ago - Lasted about 20 hours
Official incident page

Incident Report

Our monitoring system has alerted us to a potential service issue with our platform with regards to Viber Messages API Customers may have experienced issues sending Viber requests and might encounter Undelivered status from 2025-09-11 13:05 We are currently investigating on the issue and We aim to provide an update on our investigation within 1 hour.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/12/2025 09:57AM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 09/11/2025 03:12PM

We are still investigating the reported issue and are working with our provider to resolve it. Further updates will be posted here.

Please reach out us at support@api.vonage.com for any questions.

INVESTIGATING about 2 months ago - at 09/11/2025 02:04PM

Our monitoring system has alerted us to a potential service issue with our platform with regards to Viber Messages API

Customers may have experienced issues sending Viber requests and might encounter Undelivered status from 2025-09-11 13:05

We are currently investigating on the issue and We aim to provide an update on our investigation within 1 hour.

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