Outage in Vonage

Mexico SMS - Delivery degradation affecting a subset of Short Codes toward Mexico AT&T and Altan Redes

Resolved Minor
September 13, 2025 - Started about 11 hours ago - Lasted about 6 hours
Official incident page

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Outage Details

We have been notified by our supplier of an Outbound SMS degradation over a subset of short codes sending toward Mexico AT&T and Altan Redes numbers. You may experience delivery failures or delays sending from short codes to these networks. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.
Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 09/14/2025 02:47AM

This incident has been resolved.

MONITORING about 6 hours ago - at 09/14/2025 02:18AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 11 hours ago - at 09/13/2025 09:20PM

We have been notified by our supplier of an Outbound SMS degradation over a subset of short codes sending toward Mexico AT&T and Altan Redes numbers. You may experience delivery failures or delays sending from short codes to these networks.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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