Outage in Vonage

Service Issue in Enterprise Video Platform

Resolved Minor

September 22, 2025 - Started 7 months ago - Lasted 44 minutes
Official incident page

Incident Report

Our monitoring system has alerted us to a potential service issue with our platform. Video API Enterprise customers using the Enterprise line won't be able to upload client event and quality logs to the enterprise logging servers due to an invalid certificate. We are investigating and will provide an update within an hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/22/2025 07:39PM

This incident has been resolved.

INVESTIGATING 7 months ago - at 09/22/2025 06:59PM

Our monitoring system has alerted us to a potential service issue with our platform.

Video API Enterprise customers using the Enterprise line won't be able to upload client event and quality logs to the enterprise logging servers due to an invalid certificate.

We are investigating and will provide an update within an hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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