Outage in Vonage

Service Issue in Enterprise Video Platform

Resolved Minor
September 22, 2025 - Started 2 days ago - Lasted 44 minutes
Official incident page

Need to monitor Vonage outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Vonage, and never miss an outage again.
Start Free Trial

Outage Details

Our monitoring system has alerted us to a potential service issue with our platform. Video API Enterprise customers using the Enterprise line won't be able to upload client event and quality logs to the enterprise logging servers due to an invalid certificate. We are investigating and will provide an update within an hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/22/2025 07:39PM

This incident has been resolved.

INVESTIGATING 2 days ago - at 09/22/2025 06:59PM

Our monitoring system has alerted us to a potential service issue with our platform.

Video API Enterprise customers using the Enterprise line won't be able to upload client event and quality logs to the enterprise logging servers due to an invalid certificate.

We are investigating and will provide an update within an hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Latest Vonage outages

Japan Voice - Degradation of Outbound calls towards a set of Japan number ranges - about 22 hours ago
Colombia SMS - Delivery degradation towards all networks - 1 day ago
USA SMS - Delivery degradation affecting subset of short codes towards T-Mobile - 2 days ago
China Voice - Degradation affecting international outbound calls to China - 3 days ago
Guatemala SMS - Delivery Degradation towards Tigo - 4 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook