Outage in Vonage

Japan Voice - Degradation of Outbound calls towards a set of Japan number ranges

Resolved Minor

September 23, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently observing degradation of Outbound calls towards some set of Japan Number ranges. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/24/2025 03:28AM

This incident has been resolved.

MONITORING 7 months ago - at 09/24/2025 02:57AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 months ago - at 09/24/2025 02:32AM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 09/24/2025 02:31AM

We are currently observing degradation of Outbound calls towards some set of Japan Number ranges.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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