Outage in Vonage

Mexico SMS - Delivery degradation towards Altan Redes network

Resolved Minor
October 31, 2025 - Started about 10 hours ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently observing degradation of outbound SMS towards Altan Redes network. You may experience delivery failures or delays. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

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Latest Updates ( sorted recent to last )
RESOLVED 28 minutes ago - at 11/01/2025 03:50AM

This incident has been resolved.

MONITORING about 2 hours ago - at 11/01/2025 02:35AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 4 hours ago - at 11/01/2025 12:39AM

The issue has been identified and a fix is being implemented.

MONITORING about 5 hours ago - at 10/31/2025 11:07PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 10 hours ago - at 10/31/2025 06:48PM

We are currently observing degradation of outbound SMS towards Altan Redes network. You may experience delivery failures or delays.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Latest Vonage outages

China SMS - Delivery degradation of Pre-Registered brands - about 14 hours ago
China SMS - Partial degradation of Pre-Registered brands - about 18 hours ago
Mexico SMS - Delivery degradation towards Altan Redes network - about 23 hours ago
USA SMS & MMS - Latency affecting a subset of Shortcodes towards Verizon network - 1 day ago
Mexico SMS - Delivery Degradation towards Altan Redes Mexico - 1 day ago

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