Outage in Vonage

USA MMS - degradation affecting 10DLC MMS messages sent towards Verizon network

Resolved Minor
November 24, 2025 - Started 5 days ago - Lasted about 4 hours
Official incident page

Incident Report

We have been notified by our US supplier about an issue impacting MMS messages sent from 10DLC numbers to Verizon subscribers. You might experience missing or delayed MTs, MOs, or delivery receipts. The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 11/25/2025 12:29AM

This incident has been resolved.

MONITORING 5 days ago - at 11/24/2025 11:40PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 days ago - at 11/24/2025 08:31PM

We have been notified by our US supplier about an issue impacting MMS messages sent from 10DLC numbers to Verizon subscribers. You might experience missing or delayed MTs, MOs, or delivery receipts.

The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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