Outage in Vonage

Payment issues in Customer Dashboard

Resolved Minor

November 25, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our monitoring system has alerted us to a potential service issue with our platform. Customers may encounter issues during payments. Although it is not yet certain about the impact, we are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to be affecting the Customer Vonage Dashboard We aim to provide an update on our investigation within next one hour Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/25/2025 05:23PM

This incident has been resolved.

MONITORING 4 months ago - at 11/25/2025 04:42PM

Our Engineering team have implemented a fix and are monitoring the situation.

Customers should no longer experience any issues with payments.

INVESTIGATING 4 months ago - at 11/25/2025 03:01PM

Our monitoring system has alerted us to a potential service issue with our platform.

Customers may encounter issues during payments.

Although it is not yet certain about the impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the Customer Vonage Dashboard

We aim to provide an update on our investigation within next one hour

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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