Outage in Vonage

Service Issue in Voice Platform

Resolved Minor

November 26, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring system has alerted us to a potential service issue with our Voice Platform at our EUC1 region. Customer in the EUC1 region. will be unable to download media files. Seems it happened between 14:04 and is still going on. If there is a customer impact, it is likely to affect the following products: - Voice We aim to provide an update on our investigation within 1 hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/26/2025 04:15PM

This incident has been resolved.

MONITORING 4 months ago - at 11/26/2025 03:14PM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 11/26/2025 03:13PM

A fix has been implemented at 15:03 UTC, and we are monitoring the results.

INVESTIGATING 4 months ago - at 11/26/2025 03:01PM

Our monitoring system has alerted us to a potential service issue with our Voice Platform at our EUC1 region.

Customer in the EUC1 region. will be unable to download media files. Seems it happened between 14:04 and is still going on.

If there is a customer impact, it is likely to affect the following products:

- Voice

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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