Service Issue in Voice Logs UI- Vonage Dashboard

We can confirm this problem has been resolved, and all services have been restored

The following services in the dashboard have been impacted from 2025-11-26 14:00 UTC until 2025-11-27 12:15 UTC

Voice logs(New) - Customers may have received a forbidden error when trying to access the new voice logs. The old version was not impacted.

Video Analytics - Customers may have seen authentication errors when trying to access data filtering by the "All" value

Please let support@api.vonage.com know if you continue to experience problems with this.

We have implemented a fix for this issue.

The following services in the dashboard have been impacted from 2025-11-26 14:00 UTC until 2025-11-27 12:15 UTC

Voice logs(New) - Customers may have received a forbidden error when trying to access the new voice logs. The old version was not impacted.

Video Analytics - Customers may have experienced issues accessing Video Analytics at the API key level. Video Analytics for a specific application ID was working as expected.


We will continue to monitor services during the next few hours and post updates should anything change.

We are continuing to investigate the issue.

Our monitoring system has alerted us to a service issue affecting the voice logs in the Customer Dashboard.

Voice logs (new) UI is currently down. You may see a forbidden error when trying to access the new voice logs.
Please use the old version, available in the bottom-right corner of the new voice logs page in the dashboard.

We aim to provide an update on our investigation within 1 hour.


Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.