Outage in Vonage
Verify Requests Via Email Are Failing
Resolved MinorIncident Report
Our monitoring system has alerted us to a potential service issue with our platform wherein Verify Requests Via Email Are Failing.
We are alerting customers immediately while our engineering teams investigate.
Start time: 8.48.00 UTC
If there is a customer impact, it is likely to be affecting the following products:
Verify V2
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 12/05/2025 09:57AM
Our team identified the root cause with the email service provider, and the issue has been fully remediated. During the incident, customers would have not have received the verify emails. With the service restored, customers should no longer experience any degradation in Verify Email requests.
Start time: 08:48 UTC
End time: 09:18 UTC
Please let support@api.vonage.com know if you continue to experience problems with this.
INVESTIGATING
3 months ago - at 12/05/2025 09:29AM
Our monitoring system has alerted us to a potential service issue with our platform wherein Verify Requests Via Email Are Failing.
We are alerting customers immediately while our engineering teams investigate.
Start time: 8.48.00 UTC
If there is a customer impact, it is likely to be affecting the following products:
Verify V2
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
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