Voice Quality Degradation to UK Landline & Toll-free Virtual Numbers

This issue is resolved.

Please let support@api.vonage.com know if you continue to experience problems in this area.

Our supplier has implemented a fix and is monitoring the situation. Inbound calls have now returned to normal.

Please let us know if you continue to have any problems with new inbound calls.

We have worked extensively with our supplier to identify the cause of the issue and they have now mitigated the issue, providing a resolution for audio on inbound calls.

We continue to work with our supplier to ensure a full resolution is delivered.

Please let us know if you continue to have any problems with new inbound calls.

We are continuing to work on a fix for this issue.

Our supplier is continuing to work on resolving this issue.

We will post updates as soon as we know more.

Our supplier is continuing to work on resolving this issue.

We will post updates as soon as we know more.

Our supplier is continuing to work on resolving this issue.

We will post updates as soon as we know more.

Our supplier is continuing to work on resolving this issue.

We will post updates as soon as we know more.

We apologise for the delay in resolving this incident.
Our supplier is working to restore service as soon as possible.

We will provide updates as soon as we know more from them.

We apologise for the delay in resolving this incident.
Our supplier is working to restore service as soon as possible.

We will provide updates as soon as we know more from them.

We apologise for the delay in resolving this incident.
Our supplier is working to restore service as soon as possible.

We will provide updates as soon as we know more from them.

Our supplier is continuing to work on resolving this issue.

We will post updates as soon as we know more.

We apologise for the delay in resolving this incident.
Our supplier is working to restore service as soon as possible.

We will provide updates as soon as we know more from them.

Our supplier is continuing to work on resolving this issue.

We will post updates as soon as we know more.

Our monitoring has alerted us to a potential upstream service issue with our suppliers that is impacting audio for inbound calls to UK Landline and Toll-free virtual numbers.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.