Outage in Vonage

Voice Quality Degradation to UK Landline & Toll-free Virtual Numbers

Minor
December 19, 2025 - Started about 10 hours ago
Official incident page

Incident Report

Our monitoring has alerted us to a potential upstream service issue with our suppliers that is impacting audio for inbound calls to UK Landline and Toll-free virtual numbers. We aim to provide an update on our investigation within 1 hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 3 hours ago - at 12/19/2025 07:06PM

Our supplier is continuing to work on resolving this issue.

We will post updates as soon as we know more.

IDENTIFIED about 5 hours ago - at 12/19/2025 04:28PM

We apologise for the delay in resolving this incident.
Our supplier is working to restore service as soon as possible.

We will provide updates as soon as we know more from them.

IDENTIFIED about 7 hours ago - at 12/19/2025 02:31PM

Our supplier is continuing to work on resolving this issue.

We will post updates as soon as we know more.

INVESTIGATING about 10 hours ago - at 12/19/2025 12:00PM

Our monitoring has alerted us to a potential upstream service issue with our suppliers that is impacting audio for inbound calls to UK Landline and Toll-free virtual numbers.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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