Outage in Vonage

Video Platform – Connectivity Issue (EU Region)

Resolved Minor

January 06, 2026 - Started 2 months ago - Lasted 37 minutes
Official incident page

Incident Report

We are currently investigating a connectivity issue that impacted the video platform in the EU region between 07:26 UTC and 07:28 UTC on 6 January 2026. During this time, you may have experienced connectivity issues, particularly with archive and broadcast requests, if those requests were routed through the impacted server. We will provide further updates as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 01/06/2026 09:43AM

The issue has now been fully resolved. All services (Archiving (Standard) and Broadcast (HLS/RTMP)) are restored and operating normally.
Please let us know if you continue to experience any issues.

MONITORING 2 months ago - at 01/06/2026 09:07AM

We are currently investigating a connectivity issue that impacted the video platform in the EU region between 07:26 UTC and 07:28 UTC on 6 January 2026.
During this time, you may have experienced connectivity issues, particularly with archive and broadcast requests, if those requests were routed through the impacted server.
We will provide further updates as soon as more information becomes available.

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