Outage in Vonage

Video Platform – Connectivity Issue (EU Region)

Resolved Minor

January 30, 2026 - Started 6 days ago - Lasted 42 minutes
Official incident page

Incident Report

We are currently investigating a connectivity issue that impacted the video platform in the EU region between 12:19 UTC and 12:43 UTC on 30th January 2026. During this time, you may have experienced session connectivity issues, particularly with archive, broadcast and caption requests. As of now, the issue is resolved, and we will provide further updates as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 01/30/2026 01:39PM

The issue has now been fully resolved, and the Session Connection service is operating normally.
Please let us know if you continue to experience any issues.

MONITORING 6 days ago - at 01/30/2026 01:02PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 6 days ago - at 01/30/2026 01:00PM

We are currently investigating a connectivity issue that impacted the video platform in the EU region between 12:19 UTC and 12:43 UTC on 30th January 2026.
During this time, you may have experienced session connectivity issues, particularly with archive, broadcast and caption requests. As of now, the issue is resolved, and we will provide further updates as soon as more information becomes available.

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