Outage in Vonage
Email delays Verify V2 Channel
Resolved MinorIncident Report
Summary AI Generated
Vonage experienced email delivery issues with their Verify V2 API between 19:19 and 19:45 UTC on February 23, 2026, causing verification requests sent via email to potentially expire due to delayed delivery. The incident affected customers using the email channel for two-factor authentication and verification services. All services were fully restored and email delivery returned to normal operation, with the incident officially resolved on February 24, 2026.
Customers may have experienced issues with email delivery via the Verify V2 API between 19:19 and 19:45 UTC on 23th Feb 2026, which could have caused Verify V2 requests using email as the channel to expire.
All services have since been fully restored, and email delivery is functioning normally.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling for an explanation of our approach to publishing incidents.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 02/24/2026 12:23AM
This incident has been resolved
MONITORING
about 1 month ago - at 02/23/2026 08:53PM
Customers may have experienced issues with email delivery via the Verify V2 API between 19:19 and 19:45 UTC on 23th Feb 2026, which could have caused Verify V2 requests using email as the channel to expire.
All services have since been fully restored, and email delivery is functioning normally.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling for an explanation of our approach to publishing incidents.
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