Outage in Vonage

Mexico SMS - Delivery Degradation towards Altan Redes Mexico

Resolved Minor

February 26, 2026 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Vonage experienced SMS delivery issues to and from Altan Redes Mexico due to a supplier problem, causing message delays and delivery failures for customers using this network. The incident affected both inbound and outbound SMS traffic for approximately 4.6 hours. A fix was implemented and the service was fully restored after monitoring confirmed the resolution.

We have been informed by our suppliers about an issue affecting Altan Redes Mexico. As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. We will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 02/26/2026 09:54PM

This incident has been resolved.

MONITORING about 1 month ago - at 02/26/2026 09:01PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 02/26/2026 05:20PM

We have been informed by our suppliers about an issue affecting Altan Redes Mexico.

As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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