Outage in Vonage

Mexico SMS - Delivery Degradation towards Altan Redes Mexico

Resolved Minor

March 04, 2026 - Started about 20 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Vonage experienced SMS delivery issues affecting Altan Redes Mexico network due to a supplier problem. Both inbound and outbound messages were impacted with delivery delays and failures. The issue was resolved after 1.3 hours with a fix implemented and monitored.

We have been informed by our suppliers about an issue affecting Altan Redes Mexico. As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. We will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

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Latest Updates ( sorted recent to last )

RESOLVED about 19 hours ago - at 03/04/2026 07:48AM

This incident has been resolved.

MONITORING about 19 hours ago - at 03/04/2026 07:12AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 20 hours ago - at 03/04/2026 06:36AM

We have been informed by our suppliers about an issue affecting Altan Redes Mexico.

As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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