Outage in Vonage

Video Tools sessions may appear incomplete

Resolved Minor

March 05, 2026 - Started 1 day ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Vonage experienced an issue with Video Tools where session data appeared incomplete or missing for approximately 26.5 hours between March 4-5, 2026. The problem affected only Video Tools while all other Vonage services continued operating normally. The issue was resolved after implementing a fix and monitoring period.

We are currently investigating an issue with Video Tools where session data may be incomplete or missing. All other services are operating normally. We will update this status as soon as we have more information on this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 03/05/2026 07:27PM

The incident affected the service with Video Tools between 2026-03-04 15:00:00 and 2026-03-05 17:35:00 UTC hours is now resolved.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

MONITORING 1 day ago - at 03/05/2026 06:23PM

We have implemented a fix for the service issues with Video Tools, and we're monitoring the results.

INVESTIGATING 1 day ago - at 03/05/2026 04:22PM

We are currently investigating an issue with Video Tools where session data may be incomplete or missing. All other services are operating normally.

We will update this status as soon as we have more information on this issue.

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