Outage in Vonage

Video API Sessions Impacted- US-West Region

Resolved Minor

March 19, 2026 - Started about 15 hours ago - Lasted about 14 hours
Official incident page

Incident Report

Summary AI Generated

Vonage's Video API experienced connectivity issues in the US-West region from 11:44 to 11:58 UTC on March 19, 2026, preventing some customers from connecting to the platform. The service disruption lasted approximately 14 minutes, with Video API services fully restored and operating normally by the end of the incident period.

We are aware of issues that may be impacting your Video API. The issue occurred on the platform between 11:44 and 11:58 UTC, during this period some customers may have experienced problems to connect to the platform in the us-west region. Our engineers are working to quickly resolve the issue. We’ll provide further updates. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

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Latest Updates ( sorted recent to last )

RESOLVED about 1 hour ago - at 03/20/2026 02:58AM

This incident has been resolved. Vonage Video API services are operating normally.

If you have any questions or continue to experience issues, please contact api.support.vonage.com

INVESTIGATING about 14 hours ago - at 03/19/2026 01:30PM

Vonage Video API services are fully restored following today's interruption in the US-West region from 2026-03-19 11:44 UTC to 2026-03-19 11:58 UTC.

Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com

INVESTIGATING about 15 hours ago - at 03/19/2026 01:18PM

We are aware of issues that may be impacting your Video API.

The issue occurred on the platform between 11:44 and 11:58 UTC, during this period some customers may have experienced problems to connect to the platform in the us-west region. Our engineers are working to quickly resolve the issue. We’ll provide further updates.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com

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