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Outage in Vonage

Venezuela SMS - Delivery degradation towards Digitel network

Resolved Minor
March 25, 2026 - Started 5 days ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Vonage experienced SMS delivery degradation to Venezuela's Digitel network, causing missing and delayed messages along with delayed delivery receipts for outbound SMS traffic. The company worked with carrier partners to implement a fix after 6.1 hours. The incident was resolved after a monitoring period to ensure the fix was effective.

We are currently observing SMS delivery degradation towards Digitel which is impacting SMS traffic. You may experience missing and delayed messages and delivery receipts for outbound messages Digitel network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 03/26/2026 04:02AM

This incident has been resolved.

MONITORING 5 days ago - at 03/26/2026 03:27AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 days ago - at 03/25/2026 10:03PM

We are currently observing SMS delivery degradation towards Digitel which is impacting SMS traffic. You may experience missing and delayed messages and delivery receipts for outbound messages Digitel network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

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