Outage in Vonage

Service Issue with Email Verification: Verify V2

Resolved Minor

March 30, 2026 - Started about 9 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Vonage's Email Verification - Verify V2 service experienced issues with expired email verifications, causing OTP emails to be delayed and preventing end-users from completing 2FA verification. The incident lasted 1.7 hours from 10:29 UTC to 12:35 UTC on March 30, 2026, and has been fully resolved.

Our monitoring system has alerted us to a potential service issue with our platform with expired email verifications. Customers may experience issues wherein emails with the OTP are not delivered on time, and end-users cannot perform their 2FA verification. Products Impacted: Email Verification - Verify V2 Incident Start Time: 2026-03-30 10:29 UTC We are working with the relevant teams and will provide an update soon. If you have any questions, please contact api.support.vonage.com

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Latest Updates ( sorted recent to last )

RESOLVED about 7 hours ago - at 03/30/2026 01:38PM

This incident has been resolved.
Start Time: 2026-03-30 10:29 UTC
End Time: 2026-03-30 12:35 UTC
Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com

MONITORING about 8 hours ago - at 03/30/2026 12:48PM

Thank you for your patience on this incident. Vonage services are showing signs of recovery following today's interruption in Verify V2 Email Verification and the incident should be resolved now.
Start Time: 2026-03-30 10:29 UTC
End Time: 2026-03-30 12:35 UTC
We'll continue to monitor the incident for any further changes.

If you have any questions, please contact api.support.vonage.com

INVESTIGATING about 9 hours ago - at 03/30/2026 12:02PM

Our monitoring system has alerted us to a potential service issue with our platform with expired email verifications.
Customers may experience issues wherein emails with the OTP are not delivered on time, and end-users cannot perform their 2FA verification.
Products Impacted:
Email Verification - Verify V2
Incident Start Time: 2026-03-30 10:29 UTC
We are working with the relevant teams and will provide an update soon.
If you have any questions, please contact api.support.vonage.com

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