Outage in Vonage
Chile SMS - Delivery Degradation towards Entel PCS
Resolved MinorIncident Report
Summary AI Generated
Vonage experienced SMS delivery degradation to the Entel PCS network in Chile, causing missing or delayed inbound and outbound messages as well as delivery receipts. The company worked with carrier partners to implement a fix after 5.7 hours, with the incident fully resolved following a monitoring period.
Please be advised that currently there is a delivery degradation towards Entel PCS network in Chile.
You may experience missing or delayed inbound, outbound messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 04/10/2026 12:21AM
This incident has been resolved.
MONITORING
11 days ago - at 04/09/2026 10:51PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
11 days ago - at 04/09/2026 06:44PM
Please be advised that currently there is a delivery degradation towards Entel PCS network in Chile.
You may experience missing or delayed inbound, outbound messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
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