Outage in Vonage
Whatsapp Media Message Delivery Errors
Resolved MinorIncident Report
Summary AI Generated
A third-party service interruption impacted Vonage's WhatsApp media message delivery starting at 14:40 UTC on June 16, 2026. The third party identified the issue and applied mitigations, with full service restoration confirmed at 16:50 UTC. A formal RFO will be issued following the incident.
Thank you for your patience following our third party's reported service interruption earlier today which may have impacted your WhatsApp services.
Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We'll provide further updates once full service is restored. If you have any questions, please contact api.support.vonage.com.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/16/2026 06:23PM
Vonage services have been fully restored following today's service interruption reported by our third party, which began at 2026-06-16 14:40 UTC. Full resolution of the incident has been confirmed effective 2026-06-16 16:50 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com.
MONITORING
1 day ago - at 06/16/2026 06:01PM
Thank you for your patience following our third party's reported service interruption earlier today which may have impacted your WhatsApp services.
Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We'll provide further updates once full service is restored. If you have any questions, please contact api.support.vonage.com.
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