Outage in Vonage
Media Connection Issue
Resolved MinorIncident Report
Summary AI Generated
Vonage experienced a media connection and session instability issue in the EU region on July 18, 2026, lasting approximately two minutes between 06:08 and 06:10 UTC. Some customers encountered session and media connection failures during this window. Services were fully restored, with the incident officially closed at 07:21 UTC after a total monitoring and resolution period of 34 minutes.
Media Connection Issue
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 07/18/2026 07:21AM
Vonage services have been fully restored following today’s service Media Connection and session was in an unstable state in EU region from 2026-07-18 at 06:08:00 UTC to 2026-07-18 at 06:10:15 UTC. Some customers may have experienced session and media connection failures during this period .
If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
IDENTIFIED
about 2 hours ago - at 07/18/2026 07:17AM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 2 hours ago - at 07/18/2026 06:48AM
Media Connection Issue
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