Outage in Vorco

Connectivity issues

Resolved Major
February 24, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We're investigating connectivity issues between one of our core sites and will update this as soon as we know more.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/24/2025 02:54AM

One of our MPLS PE routers suffered from a network loop, causing that device to become overloaded and drop traffic. As this router also hosts one of our internet transit paths, BGP reconvergence (a hard failover) occurred which disrupted connectivity for a few minutes.

After shutting down the offending service, the affected router returned to normal. We'll be investigating how this occurred, and apologise for the service interruption.

Impact was from 14:52 local time until 15:06 local time.

IDENTIFIED 3 months ago - at 02/24/2025 02:07AM

We've identified the cause and are taking steps to mitigate

INVESTIGATING 3 months ago - at 02/24/2025 02:01AM

We're investigating connectivity issues between one of our core sites and will update this as soon as we know more.

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