Outage in Vorco

Unplanned Event - Inbound calls to Teams Auto Attendants and Call Queues ring but do not connect

Resolved Minor
March 03, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Start Time: 0711 Service(s) Affected: Calling for Teams Customer Impact: Inbound calls to Teams ring forever and don't go through. Based on our initial assessment, Vorco is receiving these calls and delivering them to Microsoft Teams, but the Microsoft Teams side is not responding. We're investigating further.
Components affected
Vorco Calling for Teams
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/03/2025 09:24PM

Microsoft have updated their incident to advise that TM1022107 is fully restored.

MONITORING about 2 months ago - at 03/03/2025 08:24PM

We are starting to see incoming calls to Auto Attendants and Call Queues succeed again.

IDENTIFIED about 2 months ago - at 03/03/2025 07:44PM

Microsoft have provided an update advising that a change to the Teams auto attendant code is causing incoming calls to auto attendants and call queues to be refused, and they are in the process of deploying a fix.

IDENTIFIED about 2 months ago - at 03/03/2025 07:33PM

Microsoft have confirmed this is a problem with the Microsoft Teams platform. Follow issue ID TM1022107 at https://admin.microsoft.com/#/servicehealth/:/alerts/TM1022107 for further information.

INVESTIGATING about 2 months ago - at 03/03/2025 07:26PM

Start Time: 0711
Service(s) Affected: Calling for Teams
Customer Impact: Inbound calls to Teams ring forever and don't go through.

Based on our initial assessment, Vorco is receiving these calls and delivering them to Microsoft Teams, but the Microsoft Teams side is not responding. We're investigating further.

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