Outage in Vorco
Unplanned Event - Inbound calls to Teams Auto Attendants and Call Queues ring but do not connect
Resolved MinorIncident Report
Start Time: 0711
Service(s) Affected: Calling for Teams
Customer Impact: Inbound calls to Teams ring forever and don't go through.
Based on our initial assessment, Vorco is receiving these calls and delivering them to Microsoft Teams, but the Microsoft Teams side is not responding. We're investigating further.
Components affected
Vorco Calling for TeamsNeed to monitor Vorco outages?
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 03/03/2025 09:24PM
Microsoft have updated their incident to advise that TM1022107 is fully restored.
MONITORING
12 months ago - at 03/03/2025 08:24PM
We are starting to see incoming calls to Auto Attendants and Call Queues succeed again.
IDENTIFIED
12 months ago - at 03/03/2025 07:44PM
Microsoft have provided an update advising that a change to the Teams auto attendant code is causing incoming calls to auto attendants and call queues to be refused, and they are in the process of deploying a fix.
IDENTIFIED
12 months ago - at 03/03/2025 07:33PM
Microsoft have confirmed this is a problem with the Microsoft Teams platform. Follow issue ID TM1022107 at https://admin.microsoft.com/#/servicehealth/:/alerts/TM1022107 for further information.
INVESTIGATING
12 months ago - at 03/03/2025 07:26PM
Start Time: 0711
Service(s) Affected: Calling for Teams
Customer Impact: Inbound calls to Teams ring forever and don't go through.
Based on our initial assessment, Vorco is receiving these calls and delivering them to Microsoft Teams, but the Microsoft Teams side is not responding. We're investigating further.
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