Outage in Voxox

Inboud & Outbound Calling Impaired - Management Portal Impaired

Resolved Major
April 17, 2023 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

Voxox Engineers are investigating reports that all calling serivces are impaired, including access to management portals.
Components affected
Voxox Voice Service Voxox Calling Service Voxox Voice Service Voxox Online Management Portal Voxox Calling Service Voxox Online Management Portal Voxox Origination Voxox Online Management Portal Voxox Termination (Conversational) Voxox Termination (Short Call) Voxox Online Management Portal Voxox Online Management Portal
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/19/2023 04:46AM

This incident has been resolved.

MONITORING over 1 year ago - at 04/19/2023 04:10AM

Our engineering team has been able to apply the fix to our network services, and all services have been restored while being actively monitored.

IDENTIFIED over 1 year ago - at 04/18/2023 06:15PM

For Wholesale and Enterprise Customers:

Alternative methods of terminating traffic is available. Please reach out to our NOC via email (support@voxox.com) or through Skype (VoxoxNOC) for instructions on the available alternatives.

IDENTIFIED over 1 year ago - at 04/18/2023 10:53AM

Voxox engineers are continuing to work on restoring services.

IDENTIFIED over 1 year ago - at 04/18/2023 02:30AM

Our engineers are still working on applying the fix to restore services.

IDENTIFIED over 1 year ago - at 04/17/2023 11:39PM

The issue has been identified through an offending vendor. We are currently working to implement a fix.

INVESTIGATING over 1 year ago - at 04/17/2023 11:25PM

Voxox Engineers are investigating reports that all calling serivces are impaired, including access to management portals.

Latest Voxox outages

Voxox Voice & SMS - Services Outage - about 1 month ago
CloudPhone - Calling Impairment - 3 months ago
CloudPhone - Calling Impairment - 3 months ago
CloudPhone - Unable To Hear Virtual Receptionists - 3 months ago
CloudPhone - Outbound Calling Impairement - 4 months ago

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