Outage in VTEX

Availability and Orders Management errors

Resolved Major
October 29, 2024 - Started about 1 year ago - Lasted about 4 hours

Incident Report

We have identified an issue with our Availability, Orders Management system, and Orders workflow system. Our customers may be experiencing errors when placing orders. We will send an additional update in the next 30 minutes or as soon as we have more information to share.

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Latest Updates ( sorted recent to last )
MONITORING about 1 year ago - at 10/29/2024 12:07PM

We are working on moving traffic to another database replica.

Our customers should no longer be experiencing errors when adding to carts and placing orders.

We will send an additional update in the next 30 minutes or as soon as we have more information to share.

MONITORING about 1 year ago - at 10/29/2024 10:34AM

We no longer have any issues, but we are still monitoring.

Our customers should no longer be experiencing errors when adding to carts and placing orders.

We will send an additional update in the next 30 minutes or as soon as we have more information to share.

MONITORING about 1 year ago - at 10/29/2024 09:46AM

The fix for the issue in the Availability and Orders Management system has been implemented.

Our customers should no longer be experiencing errors in adding to cart and placing orders.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

IDENTIFIED about 1 year ago - at 10/29/2024 09:10AM

We are still working on issues with our Availability and Orders Management system.

Our customers may be experiencing errors when adding to cart and placing orders.

We will send an additional update in the next 30 minutes or as soon as we have more information to share.

IDENTIFIED about 1 year ago - at 10/29/2024 08:35AM

We have identified an issue with our Availability, Orders Management system, and Orders workflow system.

Our customers may be experiencing errors when placing orders.

We will send an additional update in the next 30 minutes or as soon as we have more information to share.

Latest VTEX outages

Degraded perfomance - 16 days ago
Orders page not loading - 27 days ago
High Error Rates in Checkout - about 1 month ago

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