Outage in VTEX

Orders page not loading

Resolved Minor
October 08, 2025 - Started 23 days ago - Lasted about 1 hour

Incident Report

We are currently investigating an issue in OMS module. All accounts may be experiencing difficulties in viewing orders by the admin UI. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

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Latest Updates ( sorted recent to last )
MONITORING 23 days ago - at 10/08/2025 04:31PM

The fix for the issue in OMS has been implemented.

All accounts should no longer be experiencing difficulties in viewing orders by the admin UI.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

INVESTIGATING 23 days ago - at 10/08/2025 04:22PM

We are currently investigating an issue in OMS module.

All accounts may be experiencing difficulties in viewing orders by the admin UI.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

Latest VTEX outages

Order flow to Pick and Pack interrupted - 10 days ago
Degraded perfomance - 11 days ago
High Error Rates in Checkout - 26 days ago
Admin UI returning 404 errors - about 1 month ago
Increased errors in order placement - about 1 month ago

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