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Outage in VTEX

High error rate in stores

Resolved Minor
March 20, 2026 - Started 5 days ago - Lasted about 8 hours

Incident Report

We are currently investigating an issue affecting storefront availability. Affected users may be experiencing intermittent issues accessing the store, including errors such as 504 Gateway Timeout. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

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Latest Updates ( sorted recent to last )
MONITORING 5 days ago - at 03/21/2026 04:05AM

We are still observing a very small and intermittent issue affecting product search for a limited number of stores, with minimal overall impact.

Our teams continue to monitor the platform.We will share the next update as soon as new information becomes available.

MONITORING 5 days ago - at 03/21/2026 03:26AM

We continue to observe a small number of errors affecting some stores.

Our teams remain actively working to ensure full stability.

MONITORING 5 days ago - at 03/21/2026 02:40AM

System performance remains within expected levels.

A small number of isolated errors continue to affect a limited set of stores, with low overall impact.

We will share the next update as soon as there are meaningful developments.

MONITORING 5 days ago - at 03/21/2026 02:00AM

We continue to monitor the platform, which remains stable.

A small number of stores may still experience isolated errors with minimal impact.

We will provide further updates as more information becomes available.

MONITORING 5 days ago - at 03/21/2026 01:26AM

The platform remains stable and operating as expected following the mitigation actions.

At this time, only a very small number of stores are experiencing isolated errors, with minimal impact.

Our teams are actively working to fully resolve these residual issues and ensure complete stability.

MONITORING 5 days ago - at 03/21/2026 12:51AM

We have identified an issue affecting the search functionality and have implemented additional mitigation measures.

The platform remains stable, and our teams are closely monitoring the environment to ensure the effectiveness of the applied actions.

We will provide further updates as more information becomes available.

MONITORING 5 days ago - at 03/21/2026 12:12AM

The platform remains stable following the implemented solution, with no widespread issues observed.

We are continuing to monitor the environment while investigating a small number of residual errors affecting a limited set of stores.

Our teams remain actively engaged to ensure full stability and will provide another update within 30 minutes or sooner if needed.

MONITORING 5 days ago - at 03/20/2026 11:38PM

The platform remains stable following the implemented solution. We are currently verifying a small number of errors affecting some stores.

Our teams are actively investigating these occurrences and closely monitoring the environment to ensure continued stability.

We will share further updates as more information becomes available.

MONITORING 5 days ago - at 03/20/2026 11:05PM

The fix for the issue affecting storefront availability and platform stability has been implemented.

Affected stores should no longer experience slowness, intermittent failures, loading errors, or issues accessing certain pages.

Our incident response team is monitoring to ensure that normal platform behavior is fully reestablished.

We will provide an additional update in the next 30 minutes, or sooner if more information becomes available.

IDENTIFIED 5 days ago - at 03/20/2026 10:55PM

We have identified cache-related issues as a contributing factor to the instability affecting the platform.

Our team is actively working to implement a solution while minimizing the impact.

We will provide an additional update in the next 30 minutes, or sooner if more information becomes available.

INVESTIGATING 5 days ago - at 03/20/2026 10:28PM

We continue to observe intermittent instability affecting multiple stores, with symptoms that may include slowness, intermittent failures, loading errors, and occasional inability to access certain pages.

Mitigation measures are in progress to reduce impact. We will provide further updates as soon as more information becomes available.

INVESTIGATING 5 days ago - at 03/20/2026 09:56PM

We are currently investigating an issue causing instability and intermittent behavior.

Multiple stores are experiencing degraded performance, with symptoms that may include slowness, intermittent failures, loading errors, and occasional inability to access certain pages.

Our team is actively working to identify the root cause and implement mitigation measures. We will provide further updates as soon as more information becomes available.

INVESTIGATING 5 days ago - at 03/20/2026 09:19PM

We are still investigating the issue affecting storefront access and error rates. Our team continues to analyze the behavior and collect additional data to determine the root cause.

At this time, some users may still experience intermittent errors, including 504 Gateway Timeout, when accessing the store.

We are actively working on mitigation actions and will provide further updates as soon as more information becomes available.

INVESTIGATING 5 days ago - at 03/20/2026 07:38PM

We are currently investigating an issue affecting storefront availability.

Affected users may be experiencing intermittent issues accessing the store, including errors such as 504 Gateway Timeout.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

Latest VTEX outages

Intelligent Search outage - about 1 month ago
Intelligent Search outage - about 1 month ago
Checkout Service Degradation - about 2 months ago

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