Outage in VTEX
Intelligent Search outage
Resolved Minor
February 20, 2026 - Started 4 days ago
- Lasted about 2 hours
Incident Report
We are currently investigating an issue in Intelligent Search.
The affected accounts may be experiencing issues where searches are not returning products.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Need to monitor VTEX outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
MONITORING
4 days ago - at 02/20/2026 08:25PM
Our incident response team is still monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
MONITORING
4 days ago - at 02/20/2026 07:46PM
The fix for the issue in Intelligent Search has been implemented.
Affected accounts should begin seeing their products gradually return in search results.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
INVESTIGATING
4 days ago - at 02/20/2026 07:20PM
We are currently investigating an issue in Intelligent Search.
The affected accounts may be experiencing issues where searches are not returning products.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Latest VTEX outages
Intelligent Search outage - 13 days ago
Checkout Service Degradation - 22 days ago
Orders API considering API keys - about 1 month ago
Admin Partial Outage - about 1 month ago
Errors with VTEX ID - 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
