Outage in VTEX
Checkout Service Degradation
Resolved Minor
May 09, 2026 - Started 7 days ago
- Lasted about 1 hour
Incident Report
We are investigating an issue affecting checkout availability.
Sales may be partially affected, and an issue is also impacting store navigation and session stability for users accessing stores via the Legacy Portal.
We will send an additional update within the next 30 minutes or as soon as we have more information to share.
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Latest Updates ( sorted recent to last )
INVESTIGATING
7 days ago - at 05/09/2026 04:16PM
We are investigating an issue affecting checkout availability.
Sales may be partially affected, and an issue is also impacting store navigation and session stability for users accessing stores via the Legacy Portal.
We will send an additional update within the next 30 minutes or as soon as we have more information to share.
Latest VTEX outages
Order flow affected post purchase - 2 days ago
Order flow affected post purchase - 3 days ago
Degraded performance for orders management - 8 days ago
Login Errors - about 1 month ago
High error rate in stores - about 2 months ago
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