Outage in VTEX

Order flow to Pick and Pack interrupted

Resolved Minor
October 21, 2025 - Started about 5 hours ago - Lasted about 2 hours

Incident Report

We are currently investigating an issue in Pick and Pack. Affected accounts may be experiencing a service interruption in the order flow. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next hour, or as soon as we have more information to share.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 4 hours ago - at 10/21/2025 06:50PM

We have identified the contributing factors to the Pick and Pack issue.

Our incident response team is currently working to restore the service.

We will provide another update within the next hour or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 10/21/2025 05:47PM

We are currently investigating an issue in Pick and Pack.

Affected accounts may be experiencing a service interruption in the order flow.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next hour, or as soon as we have more information to share.

Latest VTEX outages

Degraded perfomance - 1 day ago
Orders page not loading - 13 days ago

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