Outage in VTEX

Order flow to Pick and Pack interrupted

Resolved Minor

October 21, 2025 - Started 4 months ago - Lasted about 2 hours

Incident Report

We are currently investigating an issue in Pick and Pack. Affected accounts may be experiencing a service interruption in the order flow. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next hour, or as soon as we have more information to share.

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Latest Updates ( sorted recent to last )

IDENTIFIED 4 months ago - at 10/21/2025 06:50PM

We have identified the contributing factors to the Pick and Pack issue.

Our incident response team is currently working to restore the service.

We will provide another update within the next hour or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 10/21/2025 05:47PM

We are currently investigating an issue in Pick and Pack.

Affected accounts may be experiencing a service interruption in the order flow.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next hour, or as soon as we have more information to share.

Latest VTEX outages

Checkout Service Degradation - 1 day ago

Orders API considering API keys - 11 days ago

Admin Partial Outage - 12 days ago

Errors with VTEX ID - about 2 months ago

Issue affecting order placing - about 2 months ago

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