Outage in VTEX
Order flow to Pick and Pack interrupted
Resolved Minor
October 21, 2025 - Started 6 months ago
- Lasted about 2 hours
Incident Report
We are currently investigating an issue in Pick and Pack.
Affected accounts may be experiencing a service interruption in the order flow.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next hour, or as soon as we have more information to share.
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Latest Updates ( sorted recent to last )
IDENTIFIED
6 months ago - at 10/21/2025 06:50PM
We have identified the contributing factors to the Pick and Pack issue.
Our incident response team is currently working to restore the service.
We will provide another update within the next hour or as soon as more information becomes available.
INVESTIGATING
6 months ago - at 10/21/2025 05:47PM
We are currently investigating an issue in Pick and Pack.
Affected accounts may be experiencing a service interruption in the order flow.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next hour, or as soon as we have more information to share.
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