Outage in VTEX
Order flow to Pick and Pack interrupted
Resolved Minor
October 21, 2025 - Started about 5 hours ago
- Lasted about 2 hours
Incident Report
We are currently investigating an issue in Pick and Pack.
Affected accounts may be experiencing a service interruption in the order flow.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next hour, or as soon as we have more information to share.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 4 hours ago - at 10/21/2025 06:50PM
We have identified the contributing factors to the Pick and Pack issue.
Our incident response team is currently working to restore the service.
We will provide another update within the next hour or as soon as more information becomes available.
INVESTIGATING
about 5 hours ago - at 10/21/2025 05:47PM
We are currently investigating an issue in Pick and Pack.
Affected accounts may be experiencing a service interruption in the order flow.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next hour, or as soon as we have more information to share.
Latest VTEX outages
Degraded perfomance - 1 day ago
Orders page not loading - 13 days ago
High Error Rates in Checkout - 16 days ago
Admin UI returning 404 errors - 21 days ago
Increased errors in order placement - 26 days ago
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