Outage in VTEX

Payments processing issues

Resolved Major
October 31, 2025 - Started about 12 hours ago - Lasted about 1 hour

Incident Report

We are currently investigating an issue in the Payments Gateway. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

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Latest Updates ( sorted recent to last )
MONITORING about 11 hours ago - at 10/31/2025 02:20PM

The fix for the issue in Payments Gateway has been implemented.

Shoppers should no longer experience issues completing purchases.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

IDENTIFIED about 12 hours ago - at 10/31/2025 02:14PM

We have identified the contributing factors of the issue in Payments Gateway.

Our incident response team is working to normalize the scenario.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

INVESTIGATING about 12 hours ago - at 10/31/2025 01:53PM

We are currently investigating an issue in the Payments Gateway.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

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