Outage in VTEX
Checkout internal network connectivity issues
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
The fix for the internal network connectivity issue in Checkout has been implemented.
Shoppers should no longer be experiencing in navigation and order placement. Merchants may experience temporary issues listing orders, which should normalize within the next minutes.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
We are currently investigating an issue in Checkout that may affect other modules.
Shoppers may be experiencing errors in navigation and order placement.
Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next minutes, or as soon as we have more information to share.
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