Outage in W. W. Norton & Company

Intermittent credit card purchasing issue

Resolved Minor
May 29, 2025 - Started 5 months ago - Lasted about 15 hours
Official incident page

Incident Report

We are investigating reports of intermittent purchasing issues, possibly due to an internet outage. Please subscribe to this page for updates. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request
Components affected
W. W. Norton & Company Norton Testmaker W. W. Norton & Company Norton Ebooks W. W. Norton & Company Norton Illumine W. W. Norton & Company InQuizitive W. W. Norton & Company Additional Digital Resources W. W. Norton & Company wwnorton.com (main website) W. W. Norton & Company Smartwork5

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/30/2025 01:06PM

This incident has now been resolved. If you need assistance, please contact our support team at support.wwnorton.com/request

INVESTIGATING 5 months ago - at 05/29/2025 09:59PM

We are investigating reports of intermittent purchasing issues, possibly due to an internet outage. Please subscribe to this page for updates. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request

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