Outage in W. W. Norton & Company

Intermittent credit card purchasing issue

Resolved Minor
May 29, 2025 - Started 15 days ago - Lasted about 15 hours
Official incident page

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Outage Details

We are investigating reports of intermittent purchasing issues, possibly due to an internet outage. Please subscribe to this page for updates. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request
Components affected
W. W. Norton & Company Norton Testmaker W. W. Norton & Company Norton Ebooks W. W. Norton & Company Norton Illumine W. W. Norton & Company InQuizitive W. W. Norton & Company Additional Digital Resources W. W. Norton & Company wwnorton.com (main website) W. W. Norton & Company Smartwork5
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 05/30/2025 01:06PM

This incident has now been resolved. If you need assistance, please contact our support team at support.wwnorton.com/request

INVESTIGATING 15 days ago - at 05/29/2025 09:59PM

We are investigating reports of intermittent purchasing issues, possibly due to an internet outage. Please subscribe to this page for updates. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request

Latest W. W. Norton & Company outages

Purchasing and Account Creation Issue - about 2 months ago
Credit Card Purchasing Issue - about 2 months ago
System maintenance impacting new purchases and password changes - about 2 months ago
Support Ticket Submissions - 3 months ago
Grades changing within multiple products - 3 months ago

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