Outage in W. W. Norton & Company

Search and catalog view not working on wwnorton.com

Resolved Minor

August 21, 2025 - Started 8 months ago - Lasted about 20 hours
Official incident page

Incident Report

We have identified an issue with wwnorton.com where the search and catalog view are not working. Our team is working on the resolution and we will post updates here. Should you need help in the meantime, please contact us via support.wwnorton.com/request

Components affected

W. W. Norton & Company wwnorton.com (main website)

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/22/2025 02:21PM

This issue is now resolved. If you encounter any issues searching or browsing on wwnorton.com, please contact us via support.wwnorton.com/request

MONITORING 8 months ago - at 08/21/2025 08:42PM

We identified the root cause of the issue and are working to fully resolve it. In the meantime, search and catalog functions are working well, though you may experience intermittent issues. Please refresh your page or try a search again if you encounter an issue.

INVESTIGATING 8 months ago - at 08/21/2025 06:41PM

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