Outage in W. W. Norton & Company

Digital product purchasing for Canadian customers temporarily unavailable

Resolved Minor
August 25, 2025 - Started 17 days ago - Lasted about 9 hours
Official incident page

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Outage Details

Purchasing of digital products is temporarily unavailable for Canadian customers as our Canadian distribution partner investigates an issue. We will continue to monitor the situation and provide updates on progress here. Access for existing customers in not impacted. If you need help as the team works to resolve this, please contact us via support.wwnorton.com/request.
Components affected
W. W. Norton & Company Norton Ebooks W. W. Norton & Company Norton Illumine W. W. Norton & Company InQuizitive W. W. Norton & Company Smartwork5
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 08/26/2025 02:32AM

Purchasing of digital products has been restored for Canadian customers. If you experience any further purchasing issues, please contact us via support.wwnorton.com/request.

INVESTIGATING 17 days ago - at 08/25/2025 05:25PM

Purchasing of digital products is temporarily unavailable for Canadian customers as our Canadian distribution partner investigates an issue. We will continue to monitor the situation and provide updates on progress here. Access for existing customers in not impacted. If you need help as the team works to resolve this, please contact us via support.wwnorton.com/request.

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