Outage in W. W. Norton & Company

Credit card purchases failing

Resolved Minor
August 26, 2025 - Started 2 months ago - Lasted about 13 hours
Official incident page

Incident Report

We are investigating reports of credit card purchase errors. Please subscribe to this page for updates. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request
Components affected
W. W. Norton & Company wwnorton.com (main website) W. W. Norton & Company Norton Ebooks W. W. Norton & Company Norton Illumine W. W. Norton & Company InQuizitive W. W. Norton & Company Smartwork5

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/27/2025 02:02PM

This incident has been resolved. If you need additional help, please contact us via support.wwnorton.com/request

MONITORING 2 months ago - at 08/27/2025 04:25AM

We have implemented a fix to resolve earlier problems with credit card purchases and are monitoring our systems for stability. Access to previously purchased products has not been impacted. If a previous purchase attempt failed, please retry. If you continue to experience problems completing a purchase, please contact our support team via support.wwnorton.com/request

INVESTIGATING 2 months ago - at 08/27/2025 01:52AM

We are investigating reports of credit card purchase errors. Please subscribe to this page for updates. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request

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