Outage in W. W. Norton & Company

Credit card purchases failing

Resolved Minor
August 26, 2025 - Started 16 days ago - Lasted about 13 hours
Official incident page

Need to monitor W. W. Norton & Company outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including W. W. Norton & Company, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating reports of credit card purchase errors. Please subscribe to this page for updates. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request
Components affected
W. W. Norton & Company wwnorton.com (main website) W. W. Norton & Company Norton Ebooks W. W. Norton & Company Norton Illumine W. W. Norton & Company InQuizitive W. W. Norton & Company Smartwork5
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 08/27/2025 02:02PM

This incident has been resolved. If you need additional help, please contact us via support.wwnorton.com/request

MONITORING 16 days ago - at 08/27/2025 04:25AM

We have implemented a fix to resolve earlier problems with credit card purchases and are monitoring our systems for stability. Access to previously purchased products has not been impacted. If a previous purchase attempt failed, please retry. If you continue to experience problems completing a purchase, please contact our support team via support.wwnorton.com/request

INVESTIGATING 16 days ago - at 08/27/2025 01:52AM

We are investigating reports of credit card purchase errors. Please subscribe to this page for updates. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request

Latest W. W. Norton & Company outages

Reports of Smartwork loading issues - 6 days ago
Digital product purchasing for Canadian customers temporarily unavailable - 17 days ago
Search and catalog view not working on wwnorton.com - 21 days ago
Digital Landing Pages loading error - 22 days ago
Intermittent credit card purchasing issue - 4 months ago

Burned by Vendor Downtime? Never Again with Our Status Page Aggregator

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook