Outage in W. W. Norton & Company
Issue with password reset emails
Resolved MinorIncident Report
We are currently investigating an issue with account password-reset confirmation emails. If you are experiencing this issue, please create a ticket via support.wwnorton.com/request so we can assist when the problem is resolved, or continue to monitor this status notice for updates.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 12/10/2025 05:04PM
This issue is resolved. If you experience any issue resetting your password now, please contact Support at support.wwnorton.com/request
INVESTIGATING
9 days ago - at 12/08/2025 10:29PM
We are currently investigating an issue with account password-reset confirmation emails. If you are experiencing this issue, please create a ticket via support.wwnorton.com/request so we can assist when the problem is resolved, or continue to monitor this status notice for updates.
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