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Outage in Wallester

Temporary Disruption in Payment Services

Resolved Major
September 01, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Client, We would like to inform you of a temporary disruption that affected certain functionalities, specifically payments, due to a technical issue. The responsible teams are looking into the issue with the highest priority. Incident impact: Payment Processing Timeline: 01/09/2025 Reported Start time: 17:10 (EEST) We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work diligently to resolve these issues. Our team is committed to ensuring minimal disruption to our partnership. If you have any questions or concerns, please don't hesitate to reach out to our support team at support@wallester.com.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 09/01/2025 03:07PM

The issue has been resolved, however, advise notifications may have continued to be received for some time afterward.

Updated timeline:

Timeline: 01/09/2025
Start time: 16:59 (EEST)
End time: 17:12 (EEST)

We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Our team is committed to ensuring minimal disruption to our partnership.

If you have any questions or concerns, please don't hesitate to reach out to our support team at support@wallester.com.

MONITORING 6 months ago - at 09/01/2025 02:43PM

The situation has stabilized, but some temporary issues may still occur, and our team is actively monitoring the system.

Incident impact:
Payment Processing

We understand the inconvenience this may cause. We appreciate your patience and understanding during this time.

INVESTIGATING 6 months ago - at 09/01/2025 02:19PM

Dear Client,

We would like to inform you of a temporary disruption that affected certain functionalities, specifically payments, due to a technical issue. The responsible teams are looking into the issue with the highest priority.

Incident impact:
Payment Processing

Timeline: 01/09/2025
Reported Start time: 17:10 (EEST)

We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work diligently to resolve these issues. Our team is committed to ensuring minimal disruption to our partnership.

If you have any questions or concerns, please don't hesitate to reach out to our support team at support@wallester.com.

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